FAQ

Should my child enter the water if they have been ill?

Children should be fit and healthy on the day of their lesson. If your child has been suffering from sickness or diarrhoea in the last week they should not enter the water.

What if my child is stronger than the other swimmers in the group?

Children are continually assessed by the teacher. If the teacher feels that they are ready to move up a group then they will be moved straight away. You will not have to wait until the end of term.

When will my child get the next badge?

Badges are awarded to swimmers when they are able to repeatedly demonstrate the skills required for that badge. There is no defined timescale. As we all know, children learn and develop new skills at different speeds. Every child will get a minimum of 3 certificates a year which are included in your term fees.

What if I need to change days or times of my session?

Due to the amount of pupils we have, there is a huge demand for certain session times. We will endeavour to find you a suitable time or day. If you would like to change please email zoebrine@me.com

My child cannot attend next term, can their place be saved?

Due to the numbers we have on our waiting list, places cannot be held for any length of time. If you know you cannot attend for a term, please email us and tell us when you wish to return and we will do everything we can to find a suitable vacancy. Four (4) weeks notice is required  if you want to discontinue with lessons.

What do I need to bring?

All you need is an appropriate swimming costume or trunks and towel. Goggles and swim hats are optional. Oh and the only other thing you’ll need is……. your smile!!

Does my child have to wear goggles?

Children do not have to wear goggles, but they are advisable. If goggles are not being worn, children need to be able to swim with eyes open. However, chemicals in the water can often irritate the eyes making it uncomfortable, the children can become disorientated and confused whilst underwater if their eyes are shut.
SwimStars will practise activities where children have to remove goggles for water safety, but generally goggles are advisable. Imagine trying to learn to ride a bike with your eyes shut!

How long will it take my child to swim?

Everyone is different and it really depends on what you want to achieve. Even after just one course you should be able to see a vast improvement in water confidence and swimming technique.

What age can we start lessons?

We start swimming lessons from the age of 2

How many children are in each group?

Our aim is to have no more than 4 pupils in a class to ensure our instructors are able to give each pupil the individual attention they deserve.


Try our new Mermaid Experience!

Come and enjoy this fun and exciting new experience in the water!  Each swimmer will be given a mer...

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